Refund & Return Policy

At **Goitmart**, we value your satisfaction and aim to provide high-quality digital products and services. This Refund & Return Policy outlines the terms under which refunds, returns, or exchanges may be considered for our **antivirus and software licenses**.

**1.** Eligibility for Refunds & Returns

All products purchased from **Goitmart** are generally non-refundable due to the **instant digital delivery** nature of the license keys. Refunds or returns may only be issued under exceptional conditions, such as:

• **Defective Key:** The product key delivered is proven to be **invalid** or **already used** upon first activation attempt.
• **Technical Failure:** Technical issues, verified by our support team, prevent the successful activation or usage of the legitimate key.
• **Incorrect Product:** Delivery of a different software license than the one ordered.
• Other rare cases approved by our support team after verification.

**2.** Refund Request Procedure

To request a refund, please follow these steps:

• Contact our support team within **7 days of purchase** at support@goitmart.xyz
• Provide your order details, proof of purchase, and a clear explanation of the issue, including relevant **error messages** or **screenshots**.
• Our team will perform a detailed verification check and respond within **3–5 business days**.

**3.** Refund Processing

If your refund is approved, it will be processed to your original payment method within **7–10 business days**. **Goitmart** reserves the right to verify eligibility and may require collaboration with the software publisher before approving any refund.

**4.** Product Exchanges

Product exchanges are generally not offered. In special cases where a replacement is necessary due to a verified defective key, **Goitmart** will prioritize providing a **new, functional activation key** for the identical product at no additional cost.

**5.** Limitations

Please note the following limitations:

• Refunds are not applicable for purchases made through third-party vendors or affiliate links.
• Refund requests made after **7 days** from the purchase date may not be accepted.
• Products once **successfully activated** on the intended device are **not eligible** for return.
• Refunds will not be issued due to a user's failure to read product requirements or compatibility issues on unsupported systems.

**6.** Contact Information

If you have any questions or concerns regarding this policy or a specific purchase, please reach out to our customer support team at support@goitmart.xyz. Our goal is to ensure a smooth and transparent experience for every customer.